Damp and Mould
Marcus Court, E15
An active leak with a bathroom ceiling close to collapse — source traced to the flat above, access secured through collaboration, and full refurbishment completed the following day.
Key figures
-
£6,981.90
Project costs
-
1 bedroom
Property
-
Damp & mould
Remediation
-
H&S risk
Identified
-
Vulnerable
Tenant
-
Resolved
Successfully
Project Description
Following appointment, we contacted the resident to arrange the planned refurbishment. During this conversation, the tenant reported an active leak affecting the property. A pre-start inspection identified a severe leak, with the bathroom ceiling close to collapse and significant water ingress requiring immediate intervention.
Our investigation traced the source to the flat above; however, access was initially refused by the resident. Working collaboratively with the Housing Liaison Officer, we arranged a joint inspection to explain the seriousness of the situation and the impact on the neighbouring property. Access was subsequently secured, enabling the leak to be repaired.
Once the leak had been permanently resolved, we immediately commenced the internal refurbishment. All remedial works were completed the following day, restoring the property to a safe, fully refurbished condition and delivering a successful outcome for both the client and resident.
The Challenge
- Active leak causing severe damage to the property below.
- Bathroom ceiling at risk of collapse.
- Tenant above initially refused access.
- Significant risk to resident health, safety and wellbeing.
- Works could not commence until the leak was identified and repaired.
Our Approach
We contacted the tenant and identified the active leak, carried out a pre-start inspection and assessed the extent of damage. The property above was investigated and the source of the leak identified. A joint visit was arranged with the Housing Liaison Officer to explain the severity of the leak and its impact on the neighbouring property. Access was secured, leak repairs completed, a start date arranged for remedial works, and the refurbishment completed the following day.
Scope of Works
- Investigation and leak identification
- Leak repair coordination and completion
- Damp and mould treatment
- Wall and ceiling preparation
- Decoration and finishing
- Final clean and handover
Our Project Delivery Process
Assigned
Job assigned and tenant contacted to arrange a start date.
Active Leak Reported
Tenant reported an active leak during the call.
Pre-Start Inspection
Severe leak identified; bathroom ceiling at risk; buckets being used to collect water.
Source Investigation
Attended the property above and successfully identified the source of the leak.
Joint Visit
Joint inspection with the Housing Liaison Officer to explain severity and impact.
Leak Repaired
Access secured and leak repairs completed in the property above.
Works Completed
Remedial works completed the following day; issue resolved successfully.
Outcome
- Leak source identified and fully repaired.
- Property below made safe.
- All remedial works completed.
- Bathroom ceiling and property fully refurbished.
- Resident's home restored to a safe, healthy condition.
- Issue resolved quickly and effectively.
Services Delivered
- Damp & Mould Remediation
- Leak Investigations
- Repairs & Refurbishments
- Plastering & Decorating
- Ventilation Solutions
- Health & Safety Management
- Resident Care
Why It Matters
This project highlights our commitment to resident safety, proactive communication and working collaboratively with stakeholders to deliver fast, effective solutions.
Safety first. People focused. Quality delivered.