Property Services
Property Services Programme
Delivering high-quality, responsive property services that keep homes safe, well maintained and comfortable, improving the lives of residents and protecting communities.
Key figures
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£11m+
Total value of works delivered
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3,000+
Property service projects completed
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4+ years
Ongoing partnership delivering value year on year
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93%
Resident satisfaction rate
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<10%
Snag rate — quality assurance and first-time delivery
Delivering Great Homes. Improving Lives. Strengthening Communities.
Over a partnership of more than four years with the London Borough of Newham, we have delivered 3,000+ property service projects with a right-first-time rate above 93%, emergency response within 24 hours and a snag rate below 10%.
The result is a significant improvement in living conditions and resident wellbeing across the borough's housing stock.
The Challenge
Homes require ongoing maintenance and rapid response to repairs. Delays, repeated visits and poor quality can cause disruption, increase costs and impact resident satisfaction. The Council needed a partner that could deliver a reliable, high-quality service, right first time.
Our Solution
We deliver a comprehensive property services model covering planned, cyclical and responsive works. Our in-house teams, robust processes and investment in technology enable us to respond quickly, get it right first time and keep homes in excellent condition.
The Outcome
- High-quality repairs and improvements delivered consistently, on time and to budget.
- Residents benefit from safe, well-maintained homes and improved living conditions.
- Partners benefit from better performance, reduced costs and greater assurance.
Services Delivered
- Responsive Repairs
- Planned & Cyclical Works
- Void Make Good
- Kitchens & Bathrooms
- Plumbing & Heating
- Electrical Works
- Carpentry & Joinery
- Painting & Decorating
- External Works
- Door & Window Repairs
- Grounds Maintenance
- Compliance Works
Green Birds Construction consistently deliver a reliable, high-quality service with a strong focus on residents. Their teams are professional, responsive and go the extra mile to get things right first time.
Looking Ahead
We continue to invest in our people, systems and supply chain to enhance service delivery, drive efficiency and deliver even better outcomes for residents. Our commitment remains the same – great homes, improved lives and stronger communities.